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• CO

  Caroline O.

  28 jan 2023

  6,0

  This is a fantastic house that is obviously a rental. It is beaten up pretty badly inside. The walls are scraped and battered, the carpet needs to be replaced. It needs a fresh coat of paint, new dishwasher and dryer. I felt that the only thing clean when we arrived was the sheets on the bed. Whoever the cleaning people are should be ashamed. There was hair in every bathroom shower. The floors were dirty. The baseboards are splattered. There was a coat of dust ontop of the fridge, dirty oven mits with food coating them in the drawer. The rugs are stained and looks like a pet has peed on them in various places. On the flip side, this house is in a great location and we loved the layout. The furnishings are tasteful. All the TVs are smart TVs in each room. What this poor house needs is a lot of TLC and a DEEP CLEANING. Vacasa was pretty “clueless” as we tried to check in after hours and could reach No one. The next day it was if they didn’t know who we were. Turns out our check in packet was in their after hours box, but we could not reach it as no one answered the phone or emailed us a the code to access it. If I owned this house and trusted Vacasa to manage it and clean it between renters, I would find another company, because they’re not doing their job. I assumed being “off season” we would certainly have a cleaned house. During peak summer time I could see there being issues with cleaning, but during the winter there is no excuse. It was as if the cleaning crew came in and just changed the linens and towels and that’s it. I spent the first day vacuuming with a broken vacuum. We really liked sunset island as a community. And this is a wonderful house for a large family. Lots of steps, so if you have older folks that can’t do steps, this is not the house for you. The kids loved it. If this house had been properly cleaned and wasn’t so gross inside I would’ve given it 5 stars. It’s a shame that the cleaning people and Vacasa dropped the ball.