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Luxury aparthotel with stunning lake views, ski storage, and a complimentary area shuttle in Queenstown. Oaks Queenstown Shores Resort is only a short distance from ski fields, golf courses, vineyards and various adventure activities. Onsite there are barbeque facilities and courtyard, as well as a gym and sauna.Undercover car parking, Wireless internet (extra fee), guest laundry service, restaurant, Rooms with underfloor heating, small fridge, balcony, tea/coffee making facilities and TV, direct dial phones with internet access (fee applies)Note : Minor Hotels have brought into effect a new policy which prohibits guests under the age of 18 years from booking and staying unaccompanied at any of our properties across the group.NOTICE: Please be advised that all car parks should be pre-booked directly with Reception (extra charge per night) with max 1 carpark per apartment, subject to availability. If fully booked, guests will be required to find parking off-site. Hensman Road and Andrews Road opposite the main Oaks Shores driveway offer some public parking options (subject to availability and located uphill - not linked to our property as these are public roads and there is no reserved parking).NOTICE: A shuttle bus service is available for guests to and from Queenstown. Bookings are essential. Please see Reception for operating hours. Subject to availability.Address: 327-343 Frankton road, 9197 Queenstown, New Zealand.A credit card security deposit of NZD 1 is required upon check-in for charges or damages during the stay and will be refunded upon departure. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Please note that credit / debit card payments made directly to Oaks Hotels & Resorts will incur the following transaction fee:a non-refundable 2% charge when you pay with a Visa, MasterCard, American Express or UnionPay credit card.a non-refundable 3.35% charge when you pay with Diners Club credit card.A damage deposit of NZD 1 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please be advised that Shores Restaurant & Bar is temporarily closed until further notice. Various parts of the property will be undergoing renovation until further notice. There will be some areas affected by the noise between Monday and Friday. For further queries, please contact the property directly. CheckIn:2.00 pm. Checkout:10.00 am With a stay at Oaks Queenstown Shores Resort in Queenstown, you'll be on the waterfront, within a 5-minute drive of Skyline Queenstown and Lake Wakatipu. This luxury aparthotel is 1.3 mi (2 km) from St Josephs Parish and 1.3 mi (2.1 km) from Queenstown Gardens.
Queenstown, Otago Region
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Grace
12 mrt 2023
View
Harpreet
7 mrt 2023
Cute hotel close to the water with plenty of parking and short drive to downtown area. They have a shuttle that runs from hotel to downtown area from 4-11 pm. Room was spacious and clean with nice views. I would stay here again
CERI
7 mrt 2023
It\'s a constuction site! We booked a terrace room where "actual view from room" photo is hugely misrepresentative. Despite the partial lake view in the photo, all we could see was a construction site. The doors at the front of the room provide the only natural light, so room was dark and depressing. Website states that the construction "will present little if any disruption to hotel guests" - it\'s not unbearable, but this is laughable. Construction continues until 2025 so be warned. NZ has staffing issues in the hospitality sector, especially in QT. It\'s unfortunate, but it\'s not going away so it\'s important that hotels set expectations correctly with their guests. This didn\'t happen. We were told that the rooms would be serviced daily, but it only happened for 1 in 3 days, leading to bins overflowing. We were told that the restaurant would be shut but the bar would be open - the property is ~30 minutes from QT by foot, so this was important as the bus service is also unreliable (staffing issues). We found that the bar was closed on some days without warning and was unable to open all evening. I raised all these issues with the staff on site, but they\'re unable to do anything about it and I was told to email the GM who could help. I did this but one month later, I still haven\'t got any reply. If I\'d known the construction/staffing/amenity/customer service issues at this property before I booked I would never have stayed here and I recommend you find somewhere else.
PHILLIP
22 feb 2023
I was really disappointed. Room was booked as a twin room but not set up despite me contacting and confirming with the hotel two days before we arrived. Took 4 hrs to convert a king bed to twin beds. Room was stuffy, view blocked by construction, staff ineffectual. There was no restaurant nor food onsite. The free shuttle to the centre of Queenstown was good.
Diana
22 feb 2023
The locality was good. The hotel was full and we were pit in a room with no view, little daylight and standard even though we had paid for a 1 bedroom lakeview room. When we went back to reception after seeing the room we were told that when booking we need to make it clear that we want a lakeview room! We told reception that we selected a lakeview one bedroom hotel room and paid the extra rate for that room. After checking the rate we had paid they told us they were full and they could not give us a lakeview room for at least 2 days. There was no air con and it was extremely hot. We had no servicing of the room. they managed to change us to a 2 bedroom lake view room but one bedroom was locked. The room was lovely but the reception manager told us that they were giving us a very nice room as compensation for the first two nights in a standard room! Really, well we had paid for 7 nights in a nice room and got only 5 nights! We had to check out of the std room at 10am. We arrived back at 3.15 pm to be told the other room was not yet serviced and to take a seat. We waited 3 hours and still no service. We lost our patience and had a few words with the manager who serviced the room herself! other guests were the same. We had no room cleaning for the entire stay and we had to get our towels etc and empty stinking rubbish that had been left in the kitchen bins!! There was no apology. No refund and we were expected to thank the hotel for a "nice" room which...we had already paid
Jamison
21 jan 2023
We had an amazing stay at Oaks Shores Queenstown. The room was clean and spacious. Location was great! Would definitely stay here again
