Cleanliness

7.6

Location

8.6

Staff

7.8

Facilities

7.3

Dining

7.9

Rooms

8.2

Recent reviews

• RH

  Robert Hawk

  Sep 28, 2026

  10.0

  We had a nice clean room, the breakfast buffet was very good and switched up every morning, the pool and pool bar was a great place to hang out at, and the staff was truly amazing

• Ö

  Özer

  Sep 8, 2026

  4.0

  This hotel in very good location but, all rooms smells humidity, pool and around of pool is not clean. I was in 8th. floor and there is bunch a leaking places from ceiling right front of the elevators!

• N

  Nelson

  Jul 10, 2026

  2.0

  Don't have toothpaste or toothbrush you have to go out and buy it in your own. Don't have a phone in their rooms. Rooms doesn't smell good.

• R

  Rhett

  Jul 8, 2026

  4.0

  The day that I visited this hotel, the air-conditioning was only working at 50%. which I understood wasn’t their fault. There was water leaking in the bathroom through the walls and the faucets didn’t work properly. There were no glasses or cups in the room for drinking water. But the room was clean and the staff were as helpful as could be. The final item was that there were no labels on any of the food that was served for breakfast so unless you were familiar with local cuisine, it wasn’t always easy to tell what was what.

• M

  Michelle

  Jul 8, 2026

  2.0

  I do not recommend. There are plenty of other places to stay. I spent 20 days in the hotel. And the air conditioner never worked. Blew hot air 24/7 in the room. I had to ask for a fan to help me stay alive. The hotel management not once reached out. Turned out all of the rooms were warm as well. When i talked to front desk they told me i could move but the rest of the rooms were the same. The hallways were hot. The elevator was hot. Nobody in management cared about reaching out. 20 whole days and the situation never changed. The furniture inside the room is outdated and stained. To top it off, the hotel barely had ice. You have to go to the restaurant and ask for ice to take to the room. And there were days where they said they had no ice. Mind you it’s hot and humid inside the rooms. One day front desk wanted to send me across the street to an am/pm to get myself a bag of ice and walk it back in the heat. The rooms have no refrigerator since it’s a hotel. What am i going to do with a full bag of ice melting in my 85 degree room? Panameño vida mía por eso no avanzamos. I am very disappointed. I paid a lot of money to stay for 20 days. And without a refund i could not go to find another hotel. My daughter and i spent days sick since we are not used to the humidity and the heat. No windows to open either. DO BETTER. there is no excuses. Absolute disgrace. Avoid.

• R

  RODRIGO

  Jul 4, 2026

  2.0

  We had a terrible experience from the moment we arrived. The parking garage elevator was out of service, making access to the hotel difficult. Another elevator was also broken, and the lobby button didn't work. The first room was in unacceptable condition: the bed was sagging, the floor was filthy, the headboard was broken, there was a bad smell, and the air conditioning barely worked. We requested another room. The second room initially looked better, but we found more than five cockroaches, so we had to request another room. By the time we reached the third room, we were already exhausted. Unfortunately, the air conditioning didn't work there either. None of the three rooms we stayed in had properly functioning air conditioning. The staff showed very little interest in helping and acted as if our requests were an inconvenience. To make matters worse, Expedia only offered us a $50 refund, even though we still had two nights remaining on our reservation. No one can find a decent hotel for two nights with just $50, so this was not a real solution. If necessary, I can provide photos documenting everything we experienced. This was one of the worst hotel experiences we've ever had, and we cannot recommend this property.